For our client, a global leader in construction equipment and power solutions, we are looking for a

Product Support Manager

Key responsibilities:

• High priority technical issue investigation and troubleshooting
• Voice of Customer collection
• Identify technical issues from the field feedback/warranty, take necessary steps to isolate the root cause and provide a technical solution
• Assist in identifying and creating content for a technical service training material
• Perform field staff (Service Manager) training (min 1 time/year) on annual product changes and new technology
• Represent Service in OEM contract negotiation and mitigate with OEM, in case of dispute or non-performance escalation
• Provide technical material content related to troubleshooting/issue resolution
• Follow up on “New Product Development” related Service tasks
• Identify requirements for aftermarket service support (diagnostic tools, licenses, special tools, …) and set-up process with OEM supplier for service support (where needed)

Requirements

• Master’s degree in Engineering or Equivalent
• Fluent English language, Russian will be a big advantage
• Extensive technical knowledge (mainly hydraulics) and experience (automotive background useful)
• Excellent communication skills, understanding of customer requirements
• Negotiation skills - applied to proceedings with OEM suppliers
• Good understanding of communication protocols (CAN, LIN,..)

Would you like to become part of a company HQ steering an international B2B business in Europe? Do you fancy working in an international team?

We are searching the position of:

Dealers & Sales Support Coordinator

• Be first point of contact for dealers for question/concerns about their orders
• Manage orders in order to prioritize available stock
• Act and react proactively in relation to open orders report in order to make sure all orders are processed and treated
• Manage the discount and real order approval process to ensure effective and efficient commercial pricing process
• Timely process the billing
• Manage changes to deliveries (address changes)
• Liaise with Supply Chain Team for availability, lead time, orders status
• Liaise with international teams (Supply chain, Credit, Sales, Product Line) to promote order fulfilment and customer satisfaction
• Create & monitor reports for on time order entry, booking nad progression of orders

• University diploma/degreed (prefered but not required)
• Fluent English and French language (other European language is an asset)
• Excellent computer skills - experience of an ERP system is an asset
• Excellent communication skills
• 5-10 years working experience (idealy multi-national environement)
• Flexibility to travel across Europe
• Ability to challenge existing processes

• The unique opportunity to work within the international environment
• Responsibility for the whole Europe region
• Work for the growing and stable company – one of the market leaders
• Helping to create newly established HQ in Prague
• Competitive salary package

For our client, international company with European HQ in the Prague city center we are seeking for:

Accountant

• General accounting - including developing and maintain the GA policies and procedures
• Accounts receivables
• Accounts payables
• Payroll - provide the individual payroll data with 3rd payroll company
• Compliance and Audit support
• Tax support

• It would be nice if you have a bachelor degree in the economic field
• Knowledge of IFRS and Czech standards
• You should be fluent in English - we are an international team!
• Do you have ACCA? If so, great!

• Opportunity to be part of nice international team
• Competitive salary package
• Office in Prague city center
• Opportunity to work for EU HQ where we are not shared service center and lots of decisions are made locally

Would you like to be a part of an international company and team? Are you professional in communication and PR? Do you like to create your own content from time to time? Do you enjoy communication across the borders having experience with managing the agencies?

If you answered YES, then we are looking for you!

Communication Manager EMEA

Manage development and execution of PR strategy, generate valuable PR content

Act as a company spokesperson at various occasions

• Plan and coordinate advertising in industry media, yearly media planning

• Manage the network of EMEA PR agencies

• Generate meaningful, educational content that drives customers performance, loyalty and response

• Develop and foster critical relationships with cross-functional teams to develop content suited to the media and customer audiences

• Lead & Manage customer communication channels (online news)

• Manages EMEA agency network to ensure maximum coverage and ROI

• Bachelor’s degree in Marketing or Languages

• Fluent English and min. 1 extra language

• 7+ years working experience (ideally multi-national environment)

• Ability to execute strategic plans

• Ability to satisfy both internal and external customer requirements

• Manage multiple projects

• Seek, adopt and utilize new communication channels

• Demonstrate to maintain excellent vendor relations

• Expertise in managing media relations

• The unique opportunity to work within the international environment within high professional team

• Acting from the side of HQ marketing

• Opportunity for further professional growth

• Responsibility for the whole EMEA region

• Competitive salary package